Privacy Policy

1. Introduction

Koryu Keystone Academy respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you interact with us, including when you:

• Enrol in or attend our courses, workshops, or events
• Register interest, submit enquiries, or download materials
• Subscribe to mailing lists or marketing communications
• Visit our website or engage with our digital platforms

By interacting with us or providing your personal data, you acknowledge and consent to the practices described in this Privacy Policy.

2. Scope and Adult Participation

Koryu Keystone Academy provides training and educational programmes intended for adults. By engaging with our services, you confirm that you are at least 18 years of age or otherwise legally able to consent to the collection and use of your personal data under the PDPA.

3. Personal Data We Collect

We may collect personal data including, but not limited to:

(a) Identity & Contact Information

• Full name
• Email address
• Mobile number
• Organisation / company name
• Job title or professional role

(b) Course & Engagement Information

• Course registrations and attendance records
• Feedback, assessments, surveys, or testimonials
• Certificates issued and participation history

(c) Marketing & Communication Data

• Email subscription preferences
• Marketing engagement (e.g. email opens, clicks, responses)
• Event participation history

(d) Technical & Usage Data

• IP address
• Device and browser information
• Website usage data via cookies or analytics tools

4. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal data for the following purposes:

(a) Core Business & Educational Purposes

• Administering course registrations and attendance
• Delivering training programmes, workshops, and events
• Issuing certificates or confirmations of participation
• Managing payments, invoices, and records

(b) Communications & Customer Support

• Responding to enquiries or requests
• Providing updates relating to courses you registered for
• Managing post-course follow-ups and alumni engagement

(c) Marketing & Promotional Purposes

We may use your personal data to:

• Send emails, messages, or updates about:
  • Upcoming courses and workshops
  • Alumni or advanced programmes
  • Promotions, events, or partnerships
• Share educational content, insights, or invitations relevant to your interests

Legal Basis: Marketing communications are sent with your consent, or pursuant to the PDPA's Business Improvement and Legitimate Interests provisions, where applicable.

You may withdraw your consent at any time (see Section 9).

(d) Business Improvement & Analytics

• Analysing course demand and engagement
• Improving curriculum, delivery, and marketing effectiveness
• Internal reporting and strategic planning

(e) Legal & Regulatory Purposes

• Complying with legal obligations
• Resolving disputes
• Enforcing our terms and policies

5. Consent and Deemed Consent

By providing your personal data to us, you consent to its collection, use, and disclosure for the purposes set out in this Privacy Policy.

Where permitted under the PDPA, consent may also be deemed where:

• You voluntarily provide personal data for a specific purpose
• The use of your data is reasonably related to that purpose
• The purpose would be obvious to a reasonable person

6. Disclosure of Personal Data

We may disclose personal data to:

• Service providers (e.g. email platforms, CRM systems, event tools)
• Professional advisors (e.g. auditors, consultants, legal counsel)
• Government or regulatory authorities where required by law

All third parties are required to protect personal data and use it only for authorised purposes.

7. Data Protection & Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal data against:

• Unauthorised access
• Disclosure
• Loss or misuse

Personal data is retained only for as long as necessary to fulfil the purposes stated, or as required by law, after which it will be securely deleted or anonymised.

8. Accuracy of Personal Data

You are responsible for ensuring that personal data you provide to us is accurate and complete. Please notify us of any changes to your information.

9. Withdrawal of Consent & Marketing Opt-Out

You may:

• Withdraw consent to the use of your personal data
• Opt out of marketing communications

by:

• Clicking the "unsubscribe" link in our emails, or
• Contacting us using the details below

Withdrawal of consent will not affect our ability to continue providing services that require such data, where permitted by law.

10. Access and Correction Requests

You may request:

• Access to personal data we hold about you
• Correction of inaccurate or incomplete data

Requests may be subject to administrative fees and verification requirements, as permitted under the PDPA.

11. Cookies and Analytics

Our website may use cookies or similar technologies to:

• Improve user experience
• Analyse website traffic
• Support marketing and analytics efforts

You may manage cookie preferences through your browser settings.

12. International Transfers

Where personal data is transferred outside Singapore, we will ensure that the receiving party provides a level of protection comparable to the PDPA.

13. Contact Information (Data Protection Officer)

For any questions, requests, or complaints relating to personal data, please contact:

Data Protection Officer
Koryu Keystone Academy
Email: privacy@koryukeystone.com

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply upon publication.